Before requesting a new password, check if your keyboard is in upper case mode (the identification boxes are sensitive to upper and lower case). If you are still not able to identify yourself, you can request a new temporary password. Important: only ask for one password and wait for it to be received at your email address. Use this new password (do a “copy / paste” to make sure you don’t make a transcription error) to access your account (you can choose a new password for future connections).
Posted in: Account and Password